Policies & Procedures
A few short guidelines go a long way. That’s how we deliver a great experience to everyone.
Scheduling
Although appointments are preferred, they are not always necessary. If availability permits, we are happy to accommodate walk-in clients. However, most appointments are scheduled several weeks in advance.
Late Arrivals
Our scheduling is designed to permit the appropriate amount of time to complete your service. In fairness to others, we ask you to give us at least a 15 minute notice of your expected tardiness. If you are not able to make your appointment time and will be more than 15 minutes late, we will do our best to accommodate you, however, it may be necessary to reschedule you.
Cancellations
Your appointment time at The Studio is scheduled specifically for you. Should you need to reschedule or cancel your appointment, a 24 hour notice is requested. All services(other than an emergency) rescheduled or cancelled with less than 24 hour notice will be charged 50% of the scheduled service(s). If appointments are missed with no prior notification, 100% of the service(s) will be charged.
Children
While we love families and children at The Studio we are concerned for their safety. Whenever possible, please bring children in only when they have an appointment in the salon.
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